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Customer Service Representative (US/Canada)

April 18, 2017

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Headquarters: Singapore
URL: www.dekeo.com

Dekeo, a new venture spun out of an ecommerce company, is creating a global online marketplace for customizable apparel with logos or emblems. As we're in a growth mode disrupting a highly fragmented $20B market, there's a huge number of challenges to be solved, exciting ideas to pursue, and value to build.

We are looking for a true problem solver to join our motivated and collaborative Customer Service team to tackle unprecedented challenges with Disney's H.E.A.R.D technique: Hear, Empathize, Apologize, Resolve, Diagnose. Position is a full-time remote contract opportunity that requires a home office in US/Canada time zones.

RESPONSIBILITIES:

  • Answers inquiries by delivering desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into root of the cause
  • Determines action items by effectively communicating with both customers and suppliers.
  • Keeps equipment operational by following established procedures and timely reporting malfunctions.
  • Enhances Dekeo's reputation by taking ownership to accomplish new customer inquiries as well as explore opportunities to add more value to job accomplishments.

REQUIREMENTS:

    • Self-starter with strong work ethic
    • Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment.
    • Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers.
    • Strong reading, writing, verbal, and arithmetic skills.
    • Quick learner on customer service software (Zendesk and Jira).
    • Must be able to work 40 hours a week in US or Canada Timezones

    Come join a fast growing team to make impact in a flexible working space!

    To apply: Apply online at https://dekeo.workable.com/j/F8BDF09770

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